Vietnam Tour, Laos tour, Cambodia tour, Indochina tour, Travel agency, Tour operator

Upon receipt of your booking, our reservations team will confirm or reconfirm your booking as soon as possible. In case of unavailability of any requested service such as hotel/ flight/train…we will confirm with alternative ones which are in same quality and price. Your booking is considered confirmed when we receive your acknowledgement, and we will send you our invoice afterward.

Vouchers/Timesheet will be issued to you after we receive your confirmation and/or your deposit/payment.

Tour booking and hotel reservations: you are required to remit a deposit of at least 30% of the total tour cost to secure certain reservations of flights, accommodations, cruises…right after the booking is confirmed.

The balance must be paid at latest 3 weeks prior to arrival date, either by bank transfer or by Credit card. Cash payment upon your arrival is also acceptable in some cases.

Payment can be made by the following accepted methods:

1. Money Transfer

+ http://www.westernunion.com

Recipient Name:	Pham Van Minh (First name: Van Minh ; Last name / Surname: Pham)
Address:	No 7, Lane 121, Sai Dong st, Long Bien, Hanoi, Vietnam
Cell phone:	(84)928881968
Office phone:	(84-4)22162223
ID number:	164119567

2. Bank Transfer (USD Account)

Account name:	Pham Van Minh (First name: Van Minh; Last name / Surname: Pham)
Address:	No 7, Lane 121, Sai Dong st, Long Bien, Hanoi, Vietnam
Account number:	59215869
Bank name:	Asia Commercial Bank (ACB)
Bank swift code:	ASCBVNVX
Bank Address:	442 Nguyen Thi Minh Khai, Dist 3, Ho Chi Minh city, Vietnam
Tel:	(848) 3929 0999 - Fax: (848) 3839 9885
Website:	www.acb.com.vn

3. Bank Transfer (VND Account)

Account name:	Pham Van Minh (First name: Van Minh; Last name / Surname: Pham)
Address:	No 7, Lane 121, Sai Dong st, Long Bien, Hanoi, Vietnam
Account number:	0011001350856
Bank name:	Bank for Foreign Trade of Vietnam - VIETCOMBANK
Bank swift code:	BFTV VNVX
Bank Address:	198 Tran Quang Khai, Ha Noi, Vietnam
Tel:	(848) 3929 0999 - Fax: (848) 3839 9885
Website:	http://www.vietcombank.com.vn

4. Pay Online with Moneybookers Account

Payment via http://www.moneybookers.com. You have to open a free account and then use your credit card or your bank account to pay safely to our account with our email payment address oceantravelpayment@gmail.com. The transfer fee is paid at customer’s side. Click here for the transfer fee.

Payment via http://www.paypal.com. You have to open a free account and then use your credit card or your bank account to pay safely to our account with our email payment address oceantravelpayment@gmail.com. The transfer fee is 2.9% of total amount paid at customer’s side.

In case of cancellation, we will not impose any charges if we are not being charged and possible to get refund from our suppliers but if our suppliers apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our transparent reply upon demand.

In order for a refund to be approved, you must have a claim number which is given at the time of reporting the cancellation or incident. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available. All refund requests must be in writing, and made direct to us. Claims must be made within 15 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness, these must be claimed through your travel Insurance.

In case of complaints, we will check our services and get back with full details in a fast, efficient manner to the best advantage of our client.

We will not be responsible for changes of tour/ services made by our clients and of course our clients will have to pay extra if have.

In case of Force Majeure, we shall not be responsible for but will use all reasonable endeavours to remedy as quickly as possible the effects of Force Majeure for the best of our clients.