Reservations
Reservations must be made by mail or fax from or to our head office
Hanoi: No 7, Lane 121, Sai Dong St, Long Bien – Hanoi – Vietnam
Tel: +84-4- 22162223
Fax: +84-4-35666090
Mail: oceantravelsales@gmail.com
Confirmation
Upon receipt of your booking, our reservations team will confirm or reconfirm your booking as soon as possible. In case of unavailability of any requested service such as hotel/ flight/train…we will confirm with alternative ones which are in same quality and price. Your booking is considered confirmed when we receive your acknowledgement, and we will send you our invoice afterward.
Voucher
Vouchers/Timesheet will be issued to you after we receive your confirmation and/or your deposit/payment.
Deposit
Tour booking and hotel reservations: you are required to remit a deposit of at least 30% of the total tour cost to secure certain reservations of flights, accommodations, cruises…right after the booking is confirmed.
Balance
The balance must be paid at latest 3 weeks prior to arrival date, either by bank transfer or by Credit card. Cash payment upon your arrival is also acceptable in some cases.
Payment methods
Payment can be made by the following accepted methods:
1. Money Transfer
+ http://www.westernunion.com
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Recipient Name: |
Pham Van Minh (First name: Van Minh ; Last name / Surname: Pham) |
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Address: |
No 7, Lane 121, Sai Dong st, Long Bien, Hanoi, Vietnam |
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Cell phone: |
(84)928881968 |
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Office phone: |
(84-4)22162223 |
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ID number: |
164119567 |
2. Bank Transfer (USD Account)
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Account name: |
Pham Van Minh (First name: Van Minh; Last name / Surname: Pham) |
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Address: |
No 7, Lane 121, Sai Dong st, Long Bien, Hanoi, Vietnam |
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Account number: |
59215869 |
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Bank name: |
Asia Commercial Bank (ACB) |
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Bank swift code: |
ASCBVNVX |
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Bank Address: |
442 Nguyen Thi Minh Khai, Dist 3, Ho Chi Minh city, Vietnam |
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Tel: |
(848) 3929 0999 - Fax: (848) 3839 9885 |
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Website: |
www.acb.com.vn |
3. Bank Transfer (VND Account)
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Account name: |
Pham Van Minh (First name: Van Minh; Last name / Surname: Pham) |
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Address: |
No 7, Lane 121, Sai Dong st, Long Bien, Hanoi, Vietnam |
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Account number: |
0011001350856 |
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Bank name: |
Bank for Foreign Trade of Vietnam - VIETCOMBANK |
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Bank swift code: |
BFTV VNVX |
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Bank Address: |
198 Tran Quang Khai, Ha Noi, Vietnam |
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Tel: |
(848) 3929 0999 - Fax: (848) 3839 9885 |
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Website: |
http://www.vietcombank.com.vn |
4. Pay Online with Moneybookers Account
Payment via http://www.moneybookers.com. You have to open a free account and then use your credit card or your bank account to pay safely to our account with our email payment address oceantravelpayment@gmail.com. The transfer fee is paid at customer’s side. Click here for the transfer fee.
5. Pay Online with Paypal Account
Payment via http://www.paypal.com. You have to open a free account and then use your credit card or your bank account to pay safely to our account with our email payment address oceantravelpayment@gmail.com. The transfer fee is 2.9% of total amount paid at customer’s side.
Cancellation
In case of cancellation, we will not impose any charges if we are not being charged and possible to get refund from our suppliers but if our suppliers apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our transparent reply upon demand.
Refunds
In order for a refund to be approved, you must have a claim number which is given at the time of reporting the cancellation or incident. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available. All refund requests must be in writing, and made direct to us. Claims must be made within 15 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness, these must be claimed through your travel Insurance.
Complaints
In case of complaints, we will check our services and get back with full details in a fast, efficient manner to the best advantage of our client.
Changes
We will not be responsible for changes of tour/ services made by our clients and of course our clients will have to pay extra if have.
Force Majeure
In case of Force Majeure, we shall not be responsible for but will use all reasonable endeavours to remedy as quickly as possible the effects of Force Majeure for the best of our clients. |